Moneygram: After being hung up on twice I finally managed...
A Moneygram customer review by GetHuman user ~Angered Customer from November 15th, 2017
Background on ~Angered Customer's case
GetHuman: ~Angered Customer - can you tell our other Moneygram customers when your case took place?
~Angered Customer: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~Angered Customer a list of common Moneygram problems)
~Angered Customer: "Trouble Sending a Payment" was why I was trying to call.
~Angered Customer's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angered Customer: After being hung up on twice I finally managed to get to a representative that would help me. I was eventually given a direct line for escalated service and was able to cancel my transaction. That phone * is *********** feel free to google search it is indeed a moneygram line. Hope I helped someone save some time...
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~Angered Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angered Customer: I'd give them a four out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~Angered Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~Angered Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angered Customer taken from his Moneygram customer service problem that occurred on November 8th, 2017.