Moneygram: I didn't get what I wanted but at least she gav...
A Moneygram customer review by GetHuman user ~arock from November 14th, 2017
Background on ~arock's case
GetHuman: ~arock - can you tell our other Moneygram customers when your case took place?
~arock: Sure. It was evening, on November 7th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~arock a list of common Moneygram problems)
~arock: "Trouble Sending a Payment" was why I was trying to call.
~arock's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~arock: I didn't get what I wanted but at least she gave me a lot of information that will save me money down the road. I had three money orders stolen. Two must have been forged and cashed. One was not cashed. After talking to her I know it's not worth it to pay the $** for the photocopy and then pay the $** to have them fight it with the bank that cashed an altered M.O. Especially because there is no guarantee that I will get my money back ... because the bank may just refuse to pay it back. I guess I will just take it as a loss : (
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~arock: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~arock: I'd give them a one out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~arock: For that I would say one out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~arock: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~arock taken from his Moneygram customer service problem that occurred on November 7th, 2017.