Moneygram: My grandmother is ** and very hard of hearing a...
A Moneygram customer review by GetHuman user ~amdavis from November 16th, 2017
Background on ~amdavis's case
GetHuman: ~amdavis - can you tell our other Moneygram customers when your case took place?
~amdavis: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~amdavis a list of common Moneygram problems)
~amdavis: "Trouble Sending a Payment" was why I was trying to call.
~amdavis's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amdavis: My grandmother is ** and very hard of hearing and of course knows nothing about the internet. I am an authorized user on all her accounts and handle all her financial affairs. She needed to send money to one of her great grandchildren so set up her online account with Moneygram and of course there was a problem with their website (which has happened to me on three different occasions) so I called customer service and even though she was sitting right beside me and even though she tried to talk to them and she authorized me handle the transaction they still would not process it and said she would have to go to an agent location, even though I explained to them she is in a wheelchair and does not get around well. To me this is complete discrimination against an elderly person and it is just beyond wrong to me. I ended up going through Western Union and it went just like clock work. I will NEVER use Moneygram again and I am gonna do everything I can to stop as many people as possible from
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~amdavis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amdavis: I'd give them a two out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~amdavis: For that I would say five out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~amdavis: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amdavis taken from his Moneygram customer service problem that occurred on November 8th, 2017.