Moneygram: had to explain many times that money transfer w...
A Moneygram customer review by GetHuman user GetHuman-139748 from November 16th, 2017
Background on GetHuman-139748's case
GetHuman: GetHuman-139748 - can you tell our other Moneygram customers when your case took place?
GetHuman-139748: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139748 a list of common Moneygram problems)
GetHuman-139748: "Trouble Receiving a Payment" was why I was trying to call.
GetHuman-139748's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139748: had to explain many times that money transfer was on hold and they kept tell me the reciver had to go get when the person did and was told was on hold i had to call and when they finally understood they gave me refund. I don't think will ever use moneygram again. was difficult to get number for moneygram and wait was terrible at *am and music was awful makes for horrible time.
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
GetHuman-139748: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139748: I'd give them a two out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
GetHuman-139748: For that I would say five out of five.
GetHuman: And finally- any advice for other Moneygram customers?
GetHuman-139748: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139748 taken from his Moneygram customer service problem that occurred on November 11th, 2017.