Monster Energy Drink: I found a dead fly and pieces of debris floatin...
A Monster Energy Drink customer review by GetHuman user GetHuman-bmak728 from November 30th, 2017
Background on GetHuman-bmak728's case
GetHuman: GetHuman-bmak728 - can you tell our other Monster Energy Drink customers when your case took place?
GetHuman-bmak728: Yes. It was late at night, on November 26th.
GetHuman: Did you reach out to Monster Energy Drink, and if so, how?
GetHuman: And which of these common Monster Energy Drink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bmak728 a list of common Monster Energy Drink problems)
GetHuman-bmak728: "Returns" was why I was trying to call.
GetHuman-bmak728's review of Monster Energy Drink customer service
GetHuman: So how would you sum up your experience for GetHuman's Monster Energy Drink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bmak728: I found a dead fly and pieces of debris floating in my drink.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-bmak728: I drank almost all of the drink when I felt the insect in my mouth. I then spit it back into the can. I ripped the top of the can off to see what else was in the beverage that's wen I saw the pieces of debris
GetHuman: Let's quantify your experience contacting Monster Energy Drink. On a scale of 1 to 5, how easy is it go get help on a Monster Energy Drink problem?
GetHuman-bmak728: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bmak728: I'd give them a three out of five on communication.
GetHuman: And what about Monster Energy Drink's ability to quickly and effectively address your problem?
GetHuman-bmak728: For that I would say five out of five.
GetHuman: And finally- any advice for other Monster Energy Drink customers?
GetHuman-bmak728: Call them early in the day or late. Don't forget any personal or account information you might need for Monster Energy Drink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bmak728 taken from his Monster Energy Drink customer service problem that occurred on November 26th, 2017.