Mozilla Firefox: I play under my hometown pier every Van's Surf...
A Mozilla Firefox customer review by GetHuman user ~Harmonica Jay from November 19th, 2017
Background on ~Harmonica Jay's case
GetHuman: ~Harmonica Jay - can you tell our other Mozilla Firefox customers when your case took place?
~Harmonica Jay: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Mozilla Firefox, and if so, how?
GetHuman: And which of these common Mozilla Firefox customer issues best describes the reason you wanted to talk to them?
(Shows ~Harmonica Jay a list of common Mozilla Firefox problems)
~Harmonica Jay: "Update Account Info" was why I was trying to contact.
~Harmonica Jay's review of Mozilla Firefox customer service
GetHuman: So how would you sum up your experience for GetHuman's Mozilla Firefox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harmonica Jay: I play under my hometown pier every Van's Surf contest for * years now .. And I played my song "Hometown Pier " . No one ever hears it, and I made * dollars in tips this year , Harmonica Jay....
GetHuman: Let's quantify your experience contacting Mozilla Firefox. On a scale of 1 to 5, how easy is it go get help on a Mozilla Firefox problem?
~Harmonica Jay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harmonica Jay: I'd give them a one out of five on communication.
GetHuman: And what about Mozilla Firefox's ability to quickly and effectively address your problem?
~Harmonica Jay: For that I would say one out of five.
GetHuman: And finally- any advice for other Mozilla Firefox customers?
~Harmonica Jay: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mozilla Firefox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harmonica Jay taken from his Mozilla Firefox customer service problem that occurred on November 15th, 2017.