Mutual of Omaha: You are on hold forever! I gave up after * diff...
A Mutual of Omaha customer review by GetHuman user ~Customer Bob from November 9th, 2017
Background on ~Customer Bob's case
GetHuman: ~Customer Bob - can you tell our other Mutual of Omaha customers when your case took place?
~Customer Bob: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Mutual of Omaha, and if so, how?
GetHuman: And which of these common Mutual of Omaha customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer Bob a list of common Mutual of Omaha problems)
~Customer Bob: "Setup an account" was why I was trying to call.
~Customer Bob's review of Mutual of Omaha customer service
GetHuman: So how would you sum up your experience for GetHuman's Mutual of Omaha customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer Bob: You are on hold forever! I gave up after * different calls. Even the call back system does not work! A terrible company.
GetHuman: Let's quantify your experience contacting Mutual of Omaha. On a scale of 1 to 5, how easy is it go get help on a Mutual of Omaha problem?
~Customer Bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer Bob: I'd give them a three out of five on communication.
GetHuman: And what about Mutual of Omaha's ability to quickly and effectively address your problem?
~Customer Bob: For that I would say five out of five.
GetHuman: And finally- any advice for other Mutual of Omaha customers?
~Customer Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Mutual of Omaha to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer Bob taken from his Mutual of Omaha customer service problem that occurred on November 8th, 2017.