NET 10: Absolutely THE WORST customer service I have ex...
A NET 10 customer review by GetHuman user ~David Shinn from November 3rd, 2017
Background on ~David Shinn's case
GetHuman: ~David Shinn - can you tell our other NET 10 customers when your case took place?
~David Shinn: Yeah. It was morning, on October 26th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~David Shinn a list of common NET 10 problems)
~David Shinn: "Update account information" was why I was trying to call.
~David Shinn's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Shinn: Absolutely THE WORST customer service I have experienced in my ** years on this earth. I purchased the service for my son to have a phone for family contact. Was fine for * months of service and then had problems with the phone. After ** calls to their customer service totaling *.** hrs (to a place that not speaky speaky no engrish) and a total of * phones and * SIM cards sent to me, they finally got it working. It worked for another * months and then no service again. After * hours on the phone again with customer service, I gave up and FIRED THEM. I left *** minutes of time on the service and vowed that I would tell this story on all forums, blogs and bulletin boards until the END OF TIME. Do not do business with NET** or Tracfone.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~David Shinn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Shinn: I'd give them a four out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~David Shinn: For that I would say five out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~David Shinn: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Shinn taken from his NET 10 customer service problem that occurred on October 26th, 2017.