NET 10: Figure this one out. I asked Net** to transfer...
A NET 10 customer review by GetHuman user ~steve from November 23rd, 2017
Background on ~steve's case
GetHuman: ~steve - can you tell our other NET 10 customers when your case took place?
~steve: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~steve a list of common NET 10 problems)
~steve: "Complaint" was why I was trying to call.
~steve's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steve: Figure this one out. I asked Net** to transfer my minutes to my new phone. After a few minutes support comes back and says I must inform you that your service cut off date from your old phone will be rolled over to your new phone which expires on the **th.Then he says,I cannot rollover your minutes to your new phone cause your card doesn't allow rollovers? I just laughed too funny. My card doesn't allow rollovers but it will rollover the cut off date...right? Funny!
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~steve: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steve: I'd give them a three out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~steve: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~steve: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steve taken from his NET 10 customer service problem that occurred on November 13th, 2017.