NET 10: Definitely improved from the last timne I had t...
A NET 10 customer review by GetHuman user ~Pam Green from November 1st, 2017
Background on ~Pam Green's case
GetHuman: ~Pam Green - can you tell our other NET 10 customers when your case took place?
~Pam Green: Yes. It was middle of the night, on October 30th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Pam Green a list of common NET 10 problems)
~Pam Green: "Update account information" was why I was trying to call.
~Pam Green's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pam Green: Definitely improved from the last timne I had to call them, * months ago. This time the call didn't take as long and the responses of the rep were more natural, easier to understand and the problem was resolved in no time. A call I dreaded actually turned out well. Great improvement, NET**!
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Pam Green: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pam Green: I'd give them a three out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Pam Green: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Pam Green: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pam Green taken from his NET 10 customer service problem that occurred on October 30th, 2017.