NET 10: how do you stay in business cont understand you...
A NET 10 customer review by GetHuman user ~incline from November 22nd, 2017
Background on ~incline's case
GetHuman: ~incline - can you tell our other NET 10 customers when your case took place?
~incline: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~incline a list of common NET 10 problems)
~incline: "Refund" was why I was trying to call.
~incline's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~incline: how do you stay in business cont understand you service reps tney don't understand americans don't speak English don't understand English please hav someone call me at ***-***-**** a supervisor who speaks clear English and can give me back the minutes I was ripped off because of miss communication never got a response or any information I needed such as address of corporate office in united states and there phone number was told they could not give out that info no surprise its obvious you don't care about your customers it hsuld be interesting to see how much longer you stay in business I contacting the fcc and other government agency to make them aware of your unprofessional employees and poor attitude when dealing with customers please call and make this right thank you
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~incline: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~incline: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~incline: For that I would say three out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~incline: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~incline taken from his NET 10 customer service problem that occurred on November 17th, 2017.