NET 10: He asked irrelevant questions and didnt solve m...
A NET 10 customer review by GetHuman user ~Pissed off customer from November 26th, 2017
Background on ~Pissed off customer's case
GetHuman: ~Pissed off customer - can you tell our other NET 10 customers when your case took place?
~Pissed off customer: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off customer a list of common NET 10 problems)
~Pissed off customer: "Update account information" was why I was trying to call.
~Pissed off customer's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off customer: He asked irrelevant questions and didnt solve my problem after i was transferred by my first "helper"
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Pissed off customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off customer: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Pissed off customer: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Pissed off customer: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off customer taken from his NET 10 customer service problem that occurred on November 17th, 2017.