NET 10: I have now wasted two hours over * days and Net...
A NET 10 customer review by GetHuman user ~goodbye Net10 from November 27th, 2017
Background on ~goodbye Net10's case
GetHuman: ~goodbye Net10 - can you tell our other NET 10 customers when your case took place?
~goodbye Net10: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~goodbye Net10 a list of common NET 10 problems)
~goodbye Net10: "Billing" was why I was trying to call.
~goodbye Net10's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~goodbye Net10: I have now wasted two hours over * days and Net** can't get it together. First I bought minutes, then they deactivated my SIM card, took away all my extra minutes and lost my address.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~goodbye Net10: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~goodbye Net10: I'd give them a four out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~goodbye Net10: For that I would say three out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~goodbye Net10: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~goodbye Net10 taken from his NET 10 customer service problem that occurred on November 21st, 2017.