NET 10: I have used Net** for at least * years. It is a...
A NET 10 customer review by GetHuman user ~AJA from November 25th, 2017
Background on ~AJA's case
GetHuman: ~AJA - can you tell our other NET 10 customers when your case took place?
~AJA: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~AJA a list of common NET 10 problems)
~AJA: "Overcharge on Account" was why I was trying to call.
~AJA's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AJA: I have used Net** for at least * years. It is a good service as long as you have no problems. When customer service gets involved, things begin to get complicated. I have had two very small issues that I needed resolved, and had to use a tremendous amount of time and energy to resolve them. The customer service is very poor as a whole. I just recently had an issue with my long distance program, and rather than resolving it after my explanation, Net** would like me to call them and waste more time.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~AJA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AJA: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~AJA: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~AJA: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AJA taken from his NET 10 customer service problem that occurred on November 23rd, 2017.