NET 10: Nice enough, but nice didn't get it! I am alwa...
A NET 10 customer review by GetHuman user GetHuman-17571 from November 25th, 2017
Background on GetHuman-17571's case
GetHuman: GetHuman-17571 - can you tell our other NET 10 customers when your case took place?
GetHuman-17571: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17571 a list of common NET 10 problems)
GetHuman-17571: "Technical support" was why I was trying to call.
GetHuman-17571's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17571: Nice enough, but nice didn't get it! I am always cooperative answering their questions, but they can't seem to process mine much less solve the problem. Also had trouble understanding her accent, and had to ask her to repeat herself three times. This will continue as long as calls are routed out to other non-English speaking regions. Long time customer with other options in my home area.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
GetHuman-17571: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17571: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
GetHuman-17571: For that I would say four out of five.
GetHuman: And finally- any advice for other NET 10 customers?
GetHuman-17571: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17571 taken from his NET 10 customer service problem that occurred on November 16th, 2017.