NET 10: Same as angry customer. Can't understand and th...
A NET 10 customer review by GetHuman user ~Totally annoyed from November 21st, 2017
Background on ~Totally annoyed's case
GetHuman: ~Totally annoyed - can you tell our other NET 10 customers when your case took place?
~Totally annoyed: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Totally annoyed a list of common NET 10 problems)
~Totally annoyed: "Device Support" was why I was trying to call.
~Totally annoyed's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Totally annoyed: Same as angry customer. Can't understand and they seem annoyed when you ask them to continually repeat themselves.*Soooo frustrating.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Totally annoyed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Totally annoyed: I'd give them a two out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Totally annoyed: For that I would say five out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Totally annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Totally annoyed taken from his NET 10 customer service problem that occurred on November 16th, 2017.