NET 10: I have spoken with at least ** representatives...
A NET 10 customer review by GetHuman user ~dlynn from November 20th, 2017
Background on ~dlynn's case
GetHuman: ~dlynn - can you tell our other NET 10 customers when your case took place?
~dlynn: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~dlynn a list of common NET 10 problems)
~dlynn: "Technical support" was why I was trying to call.
~dlynn's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dlynn: I have spoken with at least ** representatives in the past * weeks since they charged me **.** to switch my service from one phone to another then failed to do so. Finally got through to someone who told me that he could compensate me for the **. by adding ** days of service to what I currently had left on the original phone. * days before my ** days were over my service was shut off. Again switched from one tech to another then told yes he could do it. Never done! After * days of no service I called it a loss and just bought a **.** card to reactivate my phone. Couldn't be done I was told because my type of phone could only use the unlimited plan. So after I explain what got me to this point he kindly tells me it is not a problem and as a one time courtesy he would activate and put unlimited ** days on it. First he had to deactivate the **.** card though. Well I still have not gotten my phone activated and now am out **.**! I am not a rude customer as I assume every one is trying
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~dlynn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dlynn: I'd give them a three out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~dlynn: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~dlynn: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dlynn taken from his NET 10 customer service problem that occurred on November 10th, 2017.