NET 10: Took over an hour, very slow response after per...
A NET 10 customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other NET 10 customers when your case took place?
~Anonymous: Yup. It was middle of the night, on November 27th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common NET 10 problems)
~Anonymous: "Overcharge on Account" was why I was trying to call.
~Anonymous's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Took over an hour, very slow response after person had info each time. After all that time I'm given a pin reference and told to call customer service. Auto refill was charged day before and phone deactivated!!
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his NET 10 customer service problem that occurred on November 27th, 2017.