NationStar Mortgage: Every time I ask for any help, no one knows the...

A NationStar Mortgage customer review by GetHuman user ~Susan Franklin from November 24th, 2017

Background on ~Susan Franklin's case

GetHuman: ~Susan Franklin - can you tell our other NationStar Mortgage customers when your case took place?
~Susan Franklin: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
~Susan Franklin: I used the 800-306-9027 number I found for on the GetHuman NationStar Mortgage customer phone number page I was on: NationStar Mortgage Customer Service Phone Number
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Franklin a list of common NationStar Mortgage problems)
~Susan Franklin: "Overcharge/Strange charge" was why I was trying to call.

~Susan Franklin's review of NationStar Mortgage customer service

GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Franklin: Every time I ask for any help, no one knows the answer. I am well educated and I am treated as I am an idiot!!!!!!
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Susan Franklin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Franklin: I'd give them a one out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Susan Franklin: For that I would say five out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Susan Franklin: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Franklin taken from his NationStar Mortgage customer service problem that occurred on November 19th, 2017.

NationStar Mortgage

1.66 of 5 stars | 164 reviews

~Susan Franklin's NationStar Mortgage Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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