NationStar Mortgage: Followed the advise and pressed * multiple time...
A NationStar Mortgage customer review by GetHuman user ~tazo from November 17th, 2017
Background on ~tazo's case
GetHuman: ~tazo - can you tell our other NationStar Mortgage customers when your case took place?
~tazo: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~tazo a list of common NationStar Mortgage problems)
~tazo: "Overcharge/Strange charge" was why I was trying to call.
~tazo's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tazo: Followed the advise and pressed * multiple times, got a human after * minutes. I registered a complaint regarding their poor phone setup and how there is no prompt to get a representative, and how when you press *, the response is that this is an invalid entry.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~tazo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tazo: I'd give them a four out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~tazo: For that I would say five out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~tazo: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tazo taken from his NationStar Mortgage customer service problem that occurred on November 10th, 2017.