NationStar Mortgage: very poor, agent didnt have any useful informat...
A NationStar Mortgage customer review by GetHuman user GetHuman-411465 from November 7th, 2017
Background on GetHuman-411465's case
GetHuman: GetHuman-411465 - can you tell our other NationStar Mortgage customers when your case took place?
GetHuman-411465: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-411465 a list of common NationStar Mortgage problems)
GetHuman-411465: "Extension" was why I was trying to call.
GetHuman-411465's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-411465: very poor, agent didnt have any useful information. when i asked the agent a specific question about property he stated that his computer was "down" and that i needed to call back later.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
GetHuman-411465: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-411465: I'd give them a three out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
GetHuman-411465: For that I would say two out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
GetHuman-411465: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-411465 taken from his NationStar Mortgage customer service problem that occurred on October 28th, 2017.