NationStar Mortgage: When are you people going to do your job!! We...
A NationStar Mortgage customer review by GetHuman user ~Texas from November 14th, 2017
Background on ~Texas's case
GetHuman: ~Texas - can you tell our other NationStar Mortgage customers when your case took place?
~Texas: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Texas a list of common NationStar Mortgage problems)
~Texas: "Eligibility question" was why I was trying to call.
~Texas's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Texas: When are you people going to do your job!! We are on step * for * MONTHS now and you keep misplacing our person information!!! We call and receive calls EVERYDAY because your people can't understand we rent a property and have a rental property!!! Please have someone who knows how to do their job contact us!!! I am tried of all this BS EVERYDAY for * MONTHS because your people do not do their job!!!
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Texas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Texas: I'd give them a four out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Texas: For that I would say five out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Texas: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Texas taken from his NationStar Mortgage customer service problem that occurred on November 7th, 2017.