National Australia Bank: My internet access was removed without my knowl...
A National Australia Bank customer review by GetHuman user ~DeeDee from November 17th, 2017
Background on ~DeeDee's case
GetHuman: ~DeeDee - can you tell our other National Australia Bank customers when your case took place?
~DeeDee: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to National Australia Bank, and if so, how?
GetHuman: And which of these common National Australia Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~DeeDee a list of common National Australia Bank problems)
~DeeDee: "Complaint" was why I was trying to call.
~DeeDee's review of National Australia Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's National Australia Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DeeDee: My internet access was removed without my knowledge and I was charge for my credit card becoming overdrawn but NAB would not reinstate my access unless I present myself at an actual bank office to explain myself even though I didn't do anything wrong. Talk about totally inconvenient and frustrating - off to bank shortly to confront them.
GetHuman: Let's quantify your experience contacting National Australia Bank. On a scale of 1 to 5, how easy is it go get help on a National Australia Bank problem?
~DeeDee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DeeDee: I'd give them a one out of five on communication.
GetHuman: And what about National Australia Bank's ability to quickly and effectively address your problem?
~DeeDee: For that I would say two out of five.
GetHuman: And finally- any advice for other National Australia Bank customers?
~DeeDee: Call them early in the day or late. Don't forget any personal or account information you might need for National Australia Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DeeDee taken from his National Australia Bank customer service problem that occurred on November 9th, 2017.