Navient: Sallie Mae is always horrible. Each time I ask...
A Navient customer review by GetHuman user GetHuman-154769 from November 1st, 2017
Background on GetHuman-154769's case
GetHuman: GetHuman-154769 - can you tell our other Navient customers when your case took place?
GetHuman-154769: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154769 a list of common Navient problems)
GetHuman-154769: "Eligibility question" was why I was trying to call.
GetHuman-154769's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154769: Sallie Mae is always horrible. Each time I ask a question I get an argumentative response, as though I shouldn't be asking questions. Communication regarding due dates, approval or denial of deferrals, and all of that is extremely poor. They do not notify you, it is necessary to be on top of things, call in and get information... and face the argumentative, hostile and unhelpful customer service reps. It has been this way for more than ** years, this is not based on an isolated event.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
GetHuman-154769: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154769: I'd give them a two out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
GetHuman-154769: For that I would say one out of five.
GetHuman: And finally- any advice for other Navient customers?
GetHuman-154769: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154769 taken from his Navient customer service problem that occurred on October 24th, 2017.