Navient: Website has limited information regarding my ac...
A Navient customer review by GetHuman user ~jegelseer from November 25th, 2017
Background on ~jegelseer's case
GetHuman: ~jegelseer - can you tell our other Navient customers when your case took place?
~jegelseer: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~jegelseer a list of common Navient problems)
~jegelseer: "Renegotiate Repayments" was why I was trying to call.
~jegelseer's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jegelseer: Website has limited information regarding my account. It seems difficult to find answers to my questions. I cannot change my payments on line and customer service rep was not able to answer my questions at all. She didn't seem to have basic understanding of loan information such as allocation of funds to principle vs interest. Very unhappy with the change from SallieMae.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~jegelseer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jegelseer: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~jegelseer: For that I would say four out of five.
GetHuman: And finally- any advice for other Navient customers?
~jegelseer: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jegelseer taken from his Navient customer service problem that occurred on November 18th, 2017.