Netflix: I was impressed on how much the person knew. Sh...
A Netflix customer review by GetHuman user ~Netflix Fan from November 20th, 2017
Background on ~Netflix Fan's case
GetHuman: ~Netflix Fan - can you tell our other Netflix customers when your case took place?
~Netflix Fan: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Netflix Fan a list of common Netflix problems)
~Netflix Fan: "Streaming or Download Trouble" was why I was trying to call.
~Netflix Fan's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Netflix Fan: I was impressed on how much the person knew. She was outstanding in customer service and I decided to stay with Netflix because of her helping me fix my problem I was having. Watch out TV Networks...Netflix could probably help with your networks!!!
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Netflix Fan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Netflix Fan: I'd give them a three out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Netflix Fan: For that I would say four out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Netflix Fan: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Netflix Fan taken from his Netflix customer service problem that occurred on November 13th, 2017.
Netflix
3.85 of 5 stars | 636 reviews
~Netflix Fan's Netflix Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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