Netflix: About my billing

A Netflix customer review by GetHuman user GetHuman2408 from December 1st, 2017

Background on GetHuman2408's case

GetHuman: GetHuman2408 - can you tell our other Netflix customers when your case took place?
GetHuman2408: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman2408: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
Shows GetHuman2408 a list of common Netflix problems
GetHuman2408: "Service problem" was why I was trying to call.

GetHuman2408's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman2408: About my billing
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman2408: The card I am using to pay for my account is a debit card I lost my old one and had to get a new one since netflix was already payed for I didn't update it due to an injury I was short on money and since I do not have money on my debit card netflix thinks my card is invalid so I can't update my card so I can't update my billing which in all honesty I find retarded netflix should give there customers the ability to state weather the card they are using Is a debit or credit card seriously it shouldn't be that hard to do and I'm pretty sure a lot of customers would be happy if you do this
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman2408: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman2408: I'd give them a three out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman2408: For that I would say four out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman2408: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman2408 taken from his Netflix customer service problem that occurred on November 24th, 2017.


3.85 of 5 stars | 636 reviews
Netflix ReviewsNetflix's Phone NumberAll Netflix contact infoGeneral Netflix customer service info
GetHuman2408's Netflix Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!