Netflix: Waited online tonight at **:**pm Central for le...
A Netflix customer review by GetHuman user ~Alex from November 24th, 2017
Background on ~Alex's case
GetHuman: ~Alex - can you tell our other Netflix customers when your case took place?
~Alex: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Alex a list of common Netflix problems)
~Alex: "Refund a Charge" was why I was trying to call.
~Alex's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alex: Waited online tonight at **:**pm Central for less than * min. Spoke to Saisha who told me she was going to put my request at the head of all the other requests so the tech team can "knock it out." What do you know - only about * mins into our conversation, while I was looking at my account online, the red warning on their site about the outage disappeared! I then went to my queue on my Blu-Ray and everything is back up. AWESOME! And Saisha was SUPER friendly and in no way like a robot worker-type. Very personable.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Alex: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alex: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Alex: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Alex: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alex taken from his Netflix customer service problem that occurred on November 16th, 2017.