Netflix: They made me wait then*Told me the problem was...
A Netflix customer review by GetHuman user ~Mama mad from November 18th, 2017
Background on ~Mama mad 's case
GetHuman: ~Mama mad - can you tell our other Netflix customers when your case took place?
~Mama mad : Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Mama mad a list of common Netflix problems)
~Mama mad : "Streaming or Download Trouble" was why I was trying to call.
~Mama mad 's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mama mad : They made me wait then*Told me the problem was in my computer I got the computer checked turned out problems with Netflix after all
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Mama mad : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mama mad : I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Mama mad : For that I would say four out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Mama mad : Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mama mad taken from his Netflix customer service problem that occurred on November 11th, 2017.