Netflix: This was the best experience I've ever had with...
A Netflix customer review by GetHuman user GetHuman-258757 from November 16th, 2017
Background on GetHuman-258757's case
GetHuman: GetHuman-258757 - can you tell our other Netflix customers when your case took place?
GetHuman-258757: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-258757 a list of common Netflix problems)
GetHuman-258757: "Update account information" was why I was trying to call.
GetHuman-258757's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-258757: This was the best experience I've ever had with someone on the phone. My wait time was short, the costumer service agent instantly knew what the problem was and explained it to me in terms I understood. She then talked to her supervisor and got me an estimated time for the problem to be fixed. Overall she was pleasant and polite.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-258757: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-258757: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-258757: For that I would say four out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-258757: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-258757 taken from his Netflix customer service problem that occurred on November 7th, 2017.