Netflix: many many interruptions..alll started this week...
A Netflix customer review by GetHuman user ~netson wilkins from November 19th, 2017
Background on ~netson wilkins's case
GetHuman: ~netson wilkins - can you tell our other Netflix customers when your case took place?
~netson wilkins: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~netson wilkins a list of common Netflix problems)
~netson wilkins: "Technical support" was why I was trying to call.
~netson wilkins's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~netson wilkins: many many interruptions..alll started this week after * years...cust serv rep was a know it all and no help whatever
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~netson wilkins: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~netson wilkins: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~netson wilkins: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~netson wilkins: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~netson wilkins taken from his Netflix customer service problem that occurred on November 18th, 2017.