Netgear: Got the run around. Got disconnected and no on...
A Netgear customer review by GetHuman user ~frustrated from November 15th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Netgear customers when your case took place?
~frustrated: Yes. It was evening, on November 5th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Netgear problems)
~frustrated: "Account Access" was why I was trying to call.
~frustrated's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: Got the run around. Got disconnected and no one called me back. Talked with several people, kept getting transferred to someone else. I was given * different numbers to call. It seems funny * of them ask how many times had I called. The *rd person I called he took my phone * and email in case we got disconnected and yes after ** minutes on the phone we got disconnected and I never got called back nor did I get an email. All foreign speaking people I could not understand them. I think its to discourage us so we'll give up!!! I'm turning it over to the Better Business Bureau. I suggest you do the same. Terrible business ethics!
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a one out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other Netgear customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Netgear customer service problem that occurred on November 5th, 2017.