The first time I contacted Netgear, I was well...
A Netgear customer review by GetHuman user ~Alan from November 25th, 2017
Background on ~Alan's case
GetHuman: ~Alan - can you tell our other Netgear customers when your case took place?
~Alan: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~Alan a list of common Netgear problems)
~Alan: "Setup service" was why I was trying to call.
~Alan's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alan: The first time I contacted Netgear, I was well on the way to having my case resolved when my service "expert" seemed to disappear. When I called back later, I spoke to a different person who took my information and arranged for an exchange for a replacement product. A bumpy experience, but a satisfactory outcome.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~Alan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alan: I'd give them a four out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~Alan: For that I would say three out of five.
GetHuman: And finally- any advice for other Netgear customers?
~Alan: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alan taken from his Netgear customer service problem that occurred on November 23rd, 2017.