Network Solutions: fast busy when dialed. the site isn't up and I...
A Network Solutions customer review by GetHuman user ~zombiehunter from November 18th, 2017
Background on ~zombiehunter's case
GetHuman: ~zombiehunter - can you tell our other Network Solutions customers when your case took place?
~zombiehunter: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Network Solutions, and if so, how?
GetHuman: And which of these common Network Solutions customer issues best describes the reason you wanted to talk to them?
(Shows ~zombiehunter a list of common Network Solutions problems)
~zombiehunter: "Technical support" was why I was trying to call.
~zombiehunter's review of Network Solutions customer service
GetHuman: So how would you sum up your experience for GetHuman's Network Solutions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zombiehunter: fast busy when dialed. the site isn't up and I now have no way of communicating with the hosting provider. Ugh!
GetHuman: Let's quantify your experience contacting Network Solutions. On a scale of 1 to 5, how easy is it go get help on a Network Solutions problem?
~zombiehunter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zombiehunter: I'd give them a five out of five on communication.
GetHuman: And what about Network Solutions's ability to quickly and effectively address your problem?
~zombiehunter: For that I would say two out of five.
GetHuman: And finally- any advice for other Network Solutions customers?
~zombiehunter: Call them early in the day or late. Don't forget any personal or account information you might need for Network Solutions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zombiehunter taken from his Network Solutions customer service problem that occurred on November 17th, 2017.