New York Department of Labor - Unemployment: Service is terrible. You have to listen to what...
A New York Department of Labor - Unemployment customer review by GetHuman user ~kr from November 21st, 2017
Background on ~kr's case
GetHuman: ~kr - can you tell our other New York Department of Labor - Unemployment customers when your case took place?
~kr: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to New York Department of Labor - Unemployment, and if so, how?
GetHuman: And which of these common New York Department of Labor - Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~kr a list of common New York Department of Labor - Unemployment problems)
~kr: "Problem with a claim" was why I was trying to call.
~kr's review of New York Department of Labor - Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Department of Labor - Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kr: Service is terrible. You have to listen to what seems like hours of pre-recorded messages, and if you slip up and need to call back, there's no way to skip ahead and miss suffering through again all messages you just heard. You think you're going to talk to someone, and it's just another message. The call back feature should be one of the first prompts--you shouldn't have to search for it deep withing the bowels of the system. thanks for "get human," it's the only way I could navigate this beast.
GetHuman: Let's quantify your experience contacting New York Department of Labor - Unemployment. On a scale of 1 to 5, how easy is it go get help on a New York Department of Labor - Unemployment problem?
~kr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kr: I'd give them a two out of five on communication.
GetHuman: And what about New York Department of Labor - Unemployment's ability to quickly and effectively address your problem?
~kr: For that I would say three out of five.
GetHuman: And finally- any advice for other New York Department of Labor - Unemployment customers?
~kr: Call them early in the day or late. Don't forget any personal or account information you might need for New York Department of Labor - Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kr taken from his New York Department of Labor - Unemployment customer service problem that occurred on November 18th, 2017.