New York Times: basically put me in endless wait. called back...
A New York Times customer review by GetHuman user ~rain five from November 2nd, 2017
Background on ~rain five's case
GetHuman: ~rain five - can you tell our other New York Times customers when your case took place?
~rain five: Sure. It was middle of the night, on October 29th.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows ~rain five a list of common New York Times problems)
~rain five: "Lower my bill" was why I was trying to call.
~rain five's review of New York Times customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rain five: basically put me in endless wait. called back, let recording go for ** sec, then hit ***. got in proper line.
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
~rain five: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rain five: I'd give them a five out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
~rain five: For that I would say five out of five.
GetHuman: And finally- any advice for other New York Times customers?
~rain five: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rain five taken from his New York Times customer service problem that occurred on October 29th, 2017.