New York Times: Customer service is terrible. Lied to that pape...
A New York Times customer review by GetHuman user GetHuman-197909 from November 17th, 2017
Background on GetHuman-197909's case
GetHuman: GetHuman-197909 - can you tell our other New York Times customers when your case took place?
GetHuman-197909: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197909 a list of common New York Times problems)
GetHuman-197909: "Complaint" was why I was trying to call.
GetHuman-197909's review of New York Times customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197909: Customer service is terrible. Lied to that paper would be redelivered when there were insufficient papers at the depot, Delivery is inconsistent. This grey lady is doomed - counting the years till they go bankrupt with this awful servicel
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
GetHuman-197909: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197909: I'd give them a five out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
GetHuman-197909: For that I would say four out of five.
GetHuman: And finally- any advice for other New York Times customers?
GetHuman-197909: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197909 taken from his New York Times customer service problem that occurred on November 8th, 2017.