Newegg: *-* hour wait times all day, copy and paste ans...
A Newegg customer review by GetHuman user ~The Jake Ferguson from November 24th, 2017
Background on ~The Jake Ferguson's case
GetHuman: ~The Jake Ferguson - can you tell our other Newegg customers when your case took place?
~The Jake Ferguson: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~The Jake Ferguson a list of common Newegg problems)
~The Jake Ferguson: "Cancel order" was why I was trying to call.
~The Jake Ferguson's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Jake Ferguson: *-* hour wait times all day, copy and paste answers with Athena that were barely on topic or applicable
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~The Jake Ferguson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Jake Ferguson: I'd give them a three out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~The Jake Ferguson: For that I would say five out of five.
GetHuman: And finally- any advice for other Newegg customers?
~The Jake Ferguson: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Jake Ferguson taken from his Newegg customer service problem that occurred on November 22nd, 2017.