I ordered a external hard drive through newegg...
A Newegg customer review by GetHuman user ~wingnutman1977 from November 25th, 2017
Background on ~wingnutman1977's case
GetHuman: ~wingnutman1977 - can you tell our other Newegg customers when your case took place?
~wingnutman1977: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~wingnutman1977 a list of common Newegg problems)
~wingnutman1977: "Complaint" was why I was trying to call.
~wingnutman1977's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wingnutman1977: I ordered a external hard drive through newegg for my daughter as a Christmas gift which she never got newegg chose ups as the shipping company and they left it on the porch where it was stolen and neither company will refund the money or see that the package is re sended I won't trade with you again ever
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~wingnutman1977: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wingnutman1977: I'd give them a two out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~wingnutman1977: For that I would say one out of five.
GetHuman: And finally- any advice for other Newegg customers?
~wingnutman1977: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wingnutman1977 taken from his Newegg customer service problem that occurred on November 21st, 2017.