Nikon: went out of his way to help me. My camera gear...
A Nikon customer review by GetHuman user ~carp from November 5th, 2017
Background on ~carp's case
GetHuman: ~carp - can you tell our other Nikon customers when your case took place?
~carp: Sure. It was afternoon, on October 29th.
GetHuman: Did you reach out to Nikon, and if so, how?
GetHuman: And which of these common Nikon customer issues best describes the reason you wanted to talk to them?
(Shows ~carp a list of common Nikon problems)
~carp: "Complaint" was why I was trying to call.
~carp's review of Nikon customer service
GetHuman: So how would you sum up your experience for GetHuman's Nikon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carp: went out of his way to help me. My camera gear was stolen. Looking for advice on replacement, access to my account, etc. Rep told me how to register my gear as stolen for Nikon repair flag. Nice!
GetHuman: Let's quantify your experience contacting Nikon. On a scale of 1 to 5, how easy is it go get help on a Nikon problem?
~carp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carp: I'd give them a two out of five on communication.
GetHuman: And what about Nikon's ability to quickly and effectively address your problem?
~carp: For that I would say three out of five.
GetHuman: And finally- any advice for other Nikon customers?
~carp: Call them early in the day or late. Don't forget any personal or account information you might need for Nikon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carp taken from his Nikon customer service problem that occurred on October 29th, 2017.