Nintendo: This is my first time giving a review but far f...
A Nintendo customer review by GetHuman user GetHuman-42837 from November 24th, 2017
Background on GetHuman-42837's case
GetHuman: GetHuman-42837 - can you tell our other Nintendo customers when your case took place?
GetHuman-42837: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-42837 a list of common Nintendo problems)
GetHuman-42837: "Update Account Info" was why I was trying to call.
GetHuman-42837's review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-42837: This is my first time giving a review but far from my first time using this phone number. They'd been INCREDIBLY helpful every time I've called and all of my problems that are possible to solve have been solved right away. The wait time usually is up to * minutes though I did ONE time have to wait for about ** minutes which still isn't all that bad.
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
GetHuman-42837: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-42837: I'd give them a four out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
GetHuman-42837: For that I would say five out of five.
GetHuman: And finally- any advice for other Nintendo customers?
GetHuman-42837: Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-42837 taken from his Nintendo customer service problem that occurred on November 14th, 2017.