Nintendo: complaints

A Nintendo customer review by GetHuman user GetHuman-aplush22 from December 2nd, 2017

Background on GetHuman-aplush22's case

GetHuman: GetHuman-aplush22 - can you tell our other Nintendo customers when your case took place?
GetHuman-aplush22: Yes. It was morning, on November 30th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman-aplush22: I used the 800-255-3700 number I found for on the GetHuman Nintendo customer phone number page I was on: Nintendo Customer Service Phone Number
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-aplush22 a list of common Nintendo problems
GetHuman-aplush22: "Returns" was why I was trying to call.

GetHuman-aplush22's review of Nintendo customer service

GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-aplush22: complaints
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-aplush22: i have a wii i will send you a picture but i have contacted you and you said to email you and you will send me a replacement of the plug in cord because mine isnt working. I have went through instructions with you before and we have came up with the same problem. If this isnt resolved i will rate you bad and i wont buy nentendo products again !!!
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
GetHuman-aplush22: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-aplush22: I'd give them a five out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
GetHuman-aplush22: For that I would say three out of five.
GetHuman: And finally- any advice for other Nintendo customers?
GetHuman-aplush22: Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-aplush22 taken from his Nintendo customer service problem that occurred on November 30th, 2017.

Nintendo

2.88 of 5 stars | 109 reviews
Nintendo ReviewsNintendo's Phone NumberAll Nintendo contact infoGeneral Nintendo customer service info
GetHuman-aplush22's Nintendo Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Nintendo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Nintendo in any way.
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