Nintendo: I want to suggest a new dlc.

A Nintendo customer review by GetHuman user GetHuman-rdmiii from December 1st, 2017

Background on GetHuman-rdmiii's case

GetHuman: GetHuman-rdmiii - can you tell our other Nintendo customers when your case took place?
GetHuman-rdmiii: Yes I can. It was late at night, on November 24th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman-rdmiii: I used the 800-255-3700 number I found for on the GetHuman Nintendo customer phone number page I was on: Nintendo Customer Service Phone Number
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-rdmiii a list of common Nintendo problems
GetHuman-rdmiii: "Complaint" was why I was trying to call.

GetHuman-rdmiii's review of Nintendo customer service

GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rdmiii: I want to suggest a new dlc.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-rdmiii: I was wondering if it was possible to add solid snake to Super Smash bros as dlc.
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
GetHuman-rdmiii: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rdmiii: I'd give them a three out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
GetHuman-rdmiii: For that I would say five out of five.
GetHuman: And finally- any advice for other Nintendo customers?
GetHuman-rdmiii: Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rdmiii taken from his Nintendo customer service problem that occurred on November 24th, 2017.

Nintendo

2.88 of 5 stars | 109 reviews
Nintendo ReviewsNintendo's Phone NumberAll Nintendo contact infoGeneral Nintendo customer service info
GetHuman-rdmiii's Nintendo Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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