Nissan Credit: NMAC service(?!) BLOWS. Message said they were...
A Nissan Credit customer review by GetHuman user ~Tom from November 8th, 2017
Background on ~Tom's case
GetHuman: ~Tom - can you tell our other Nissan Credit customers when your case took place?
~Tom: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Nissan Credit, and if so, how?
GetHuman: And which of these common Nissan Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom a list of common Nissan Credit problems)
~Tom: "Billing issue" was why I was trying to call.
~Tom's review of Nissan Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom: NMAC service(?!) BLOWS. Message said they were in a departmental meeting, then hung up. Typical of the treatment I have received from them. Reps from India have been calling me to collect $**.**. Who knows what for. All of my payments have been paid from my bank account automatically, except the very last one (without warning). So I had to pay an online fee to pay the last one. One rep said they would wave the fee, send me my title. Next thing I'm gatting collection calls again for the $**.
GetHuman: Let's quantify your experience contacting Nissan Credit. On a scale of 1 to 5, how easy is it go get help on a Nissan Credit problem?
~Tom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom: I'd give them a five out of five on communication.
GetHuman: And what about Nissan Credit's ability to quickly and effectively address your problem?
~Tom: For that I would say two out of five.
GetHuman: And finally- any advice for other Nissan Credit customers?
~Tom: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom taken from his Nissan Credit customer service problem that occurred on November 1st, 2017.