Nissan Credit: called to find amount of outstanding balance on...
A Nissan Credit customer review by GetHuman user ~Nissan Juke 2014 from November 26th, 2017
Background on ~Nissan Juke 2014's case
GetHuman: ~Nissan Juke 2014 - can you tell our other Nissan Credit customers when your case took place?
~Nissan Juke 2014: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Nissan Credit, and if so, how?
GetHuman: And which of these common Nissan Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Nissan Juke 2014 a list of common Nissan Credit problems)
~Nissan Juke 2014: "Complaint" was why I was trying to call.
~Nissan Juke 2014's review of Nissan Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nissan Juke 2014: called to find amount of outstanding balance on Finance. Representative could not find account with SIN * or VIN number. Representative had a thick southern accent which made it difficult her difficult to understand. I had to give her my VIN * * times and each time it was read back to me incorrectly. At this point I presumed this particular representative was incapable to helping me so I asked to be transferred but instead she said to just call back. Would it have helped to have my account *? Sure but either way I think their system should have been able to find my account with my SIN and VIN *
GetHuman: Let's quantify your experience contacting Nissan Credit. On a scale of 1 to 5, how easy is it go get help on a Nissan Credit problem?
~Nissan Juke 2014: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nissan Juke 2014: I'd give them a five out of five on communication.
GetHuman: And what about Nissan Credit's ability to quickly and effectively address your problem?
~Nissan Juke 2014: For that I would say two out of five.
GetHuman: And finally- any advice for other Nissan Credit customers?
~Nissan Juke 2014: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nissan Juke 2014 taken from his Nissan Credit customer service problem that occurred on November 20th, 2017.