Nissan USA: Although I didn't usually have to wait long for...
A Nissan USA customer review by GetHuman user ~not happy with nissan from November 16th, 2017
Background on ~not happy with nissan's case
GetHuman: ~not happy with nissan - can you tell our other Nissan USA customers when your case took place?
~not happy with nissan: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy with nissan a list of common Nissan USA problems)
~not happy with nissan: "Insurance claim" was why I was trying to call.
~not happy with nissan's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy with nissan: Although I didn't usually have to wait long for a real person, the customer service rep that was put over my case was rude, couldn't seem to remember what was going on with my case from one phone call to the next, uaually did not call back when he said he would, couldn't seem to understand what was going on with my vehicle, and even told me it was MY fault that my brand new **** Nissan Versa was leaking transmission fluid on my driveway because I should have parked it on the side of the road or in my yard while I waited for the dealership to tell me when I could bring it back in (which was almost * weeks after they diagnosised the leak). The road I live on doesn't have a "side" and I didn't want it getting stuck in the yard since it has been so raining. By the way, this car had to have a new transmission put in it after * months, a new leak was discovered after about * months, and now at ** months, it has another transmission leak.
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~not happy with nissan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy with nissan: I'd give them a two out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~not happy with nissan: For that I would say three out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~not happy with nissan: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy with nissan taken from his Nissan USA customer service problem that occurred on November 9th, 2017.