Nissan USA: I didn't expect such a good response. Both Les...

A Nissan USA customer review by GetHuman user GetHuman-377871 from November 27th, 2017

Background on GetHuman-377871's case

GetHuman: GetHuman-377871 - can you tell our other Nissan USA customers when your case took place?
GetHuman-377871: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman-377871: I used the 800-647-7261 number I found for on the GetHuman Nissan USA customer phone number page I was on: Nissan USA Customer Service Phone Number
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-377871 a list of common Nissan USA problems)
GetHuman-377871: "Loyalty program" was why I was trying to call.

GetHuman-377871's review of Nissan USA customer service

GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-377871: I didn't expect such a good response. Both Leslie in Marketing and Mark in Customer Service handled themselves well. I really don't want to cause any negatives with the dealer and those involved with the transactions in this contract. Back to Leslie and Mark, they are an asset to Nissan...I'm sorry to have to actually say, the first breath of fresh air since this whole experience began. Thank you for understanding and listening. Joe B
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
GetHuman-377871: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-377871: I'd give them a two out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
GetHuman-377871: For that I would say three out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
GetHuman-377871: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-377871 taken from his Nissan USA customer service problem that occurred on November 22nd, 2017.

Nissan USA

3.38 of 5 stars | 58 reviews

GetHuman-377871's Nissan USA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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