Nissan USA: I called to ask if it is nissans policy to let...
A Nissan USA customer review by GetHuman user ~pissedinseymour from November 25th, 2017
Background on ~pissedinseymour's case
GetHuman: ~pissedinseymour - can you tell our other Nissan USA customers when your case took place?
~pissedinseymour: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~pissedinseymour a list of common Nissan USA problems)
~pissedinseymour: "Cancel booking" was why I was trying to call.
~pissedinseymour's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissedinseymour: I called to ask if it is nissans policy to let a warehouse have discretion on who they ship parts to. I told them not to call the dealership that was ordering the part but call the dealership that told me that the warehouse in Chicago would not ship parts sometimes without reason making customers wait a week or more for the part they need. I can not believe the complete incompetence of your people and how they think opps sorry for the mistake and your irritation and how they understand my concerns and yet they did call the dealership that gave me the information or the warehouse in question and how they did not think that this was going on like they knew without investigating the concern. and how their going to close the case was anything else they could help me with. if this is how you treat your customers then you just lost one for I will not buy another Nissan. if you would like to explain to me your employees complete mishandling of this you can call me at ***-***-****. I would lik
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~pissedinseymour: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissedinseymour: I'd give them a two out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~pissedinseymour: For that I would say five out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~pissedinseymour: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissedinseymour taken from his Nissan USA customer service problem that occurred on November 16th, 2017.