Nissan USA: I would like to say thank you to Nissan for top...
A Nissan USA customer review by GetHuman user ~iris from November 27th, 2017
Background on ~iris's case
GetHuman: ~iris - can you tell our other Nissan USA customers when your case took place?
~iris: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~iris a list of common Nissan USA problems)
~iris: "Complaint" was why I was trying to call.
~iris's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~iris: I would like to say thank you to Nissan for top quality vehicles. I have a **** Nissan Pathfinder that I purchased in ****. It had **,*** miles. My Nissan now has ***,*** plus miles with the same motor and transmission. Over the years, I have had minimal work done on this vehicle. The reason I am now communicating this to you is it needs a knock sensor and may not be worth repairing so I whatever decision I decide I wanted to say how very thankful I am. I had made a promise that when it reached ***,**..I would contact you guys. Prior to that I had a * wheel Nissan truck that had ***,*** miles with the same motor, transmission and brakepads! I gave the truck to my son in law after my husband passed. Whatever decision I make, I will always be a lifelong Nissan Customer!
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~iris: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~iris: I'd give them a one out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~iris: For that I would say two out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~iris: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~iris taken from his Nissan USA customer service problem that occurred on November 21st, 2017.