Nissan USA: Nissan bay ridge in Brooklyn* the receptionist...
A Nissan USA customer review by GetHuman user ~Sayonara from November 22nd, 2017
Background on ~Sayonara's case
GetHuman: ~Sayonara - can you tell our other Nissan USA customers when your case took place?
~Sayonara: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Sayonara a list of common Nissan USA problems)
~Sayonara: "Missing item" was why I was trying to call.
~Sayonara's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sayonara: Nissan bay ridge in Brooklyn* the receptionist and manager Christian Oritz, were rude*condescending*. The receptionist was unprofessional*had an attitude when I was asking her for directions to go into their dealership to make a purchase. The manager Christian Oritz was also bothersome that l was giving him a complaint about the receptionist. Christian said"okay, can we get pass this issue" . As I tried to express that the receptionist gave me the wrong direction he said "Can you just stop with the complaints". I can't believe Nissan hires managers that believe and expect potential customers to be treated like that. I will never buy a vehicle from Nissan. I will never recommend Nissan dealership to my friends and families. You have lost a potential customer*sale. That sad thing about this is that I'm in the retail industry and I have never treated a customer this way. I'm writing this post because everyone that I have communicated with have been disrespectful.
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~Sayonara: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sayonara: I'd give them a one out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~Sayonara: For that I would say two out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~Sayonara: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sayonara taken from his Nissan USA customer service problem that occurred on November 13th, 2017.